Privacy Policy
West Scholars Education is a tutoring business in Perth, Western Australia. This policy sets out what personal information we collect about parents and students, what we use it for, who we share it with, and how to ask to see, correct or delete it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We collect only what you give us, through the forms on this site, by email, by phone or in person.
- The enquiry forms: your name, email address and phone number, your child's school year, the programs you are interested in, and anything you choose to write in the message and availability fields.
- The AI workshop registration form: your name, email address and phone number, your child's first name and school year, the session you prefer, what you would like your child to learn, and anything you choose to add in the message field.
- The guide form: your first name, email address and phone number.
- Enrolled students: your child's name and school year, the work they complete, their marked writing, their practice and mock exam results, and our notes on their progress. Some of this is held on our online learning platform.
- Payments: the record that a payment was made. We do not see or keep card details.
We do not ask for sensitive information such as health or religious details. If your child has a learning need you want us to know about, you can tell us, and we use it only to teach them.
How we use it
- To answer your enquiry and talk with you about whether a program suits your child.
- To send you the guide you asked for.
- To run the program: scheduling Workshops and Clinics, setting homework, tracking your child's progress and reporting it to you.
- To tell you about future terms or new programs. You can ask us to stop at any time and we will.
We do not sell, rent or trade personal information, and we do not add anyone to a mailing list without asking.
Results and photos
Results shown on this site are anonymised. Students appear as numbered students and no child is named. We publish photos of students only with a parent's permission, and never with names attached. If you want a photo of your child removed, email us and we will take it down.
Who we share it with
We use a small number of services to run this website and our inbox. Each one handles your information only to provide that service.
- FormSubmit (formsubmit.co) receives what you type into a form on this site and emails it to us. It is based outside Australia, so form submissions pass through overseas servers on their way to our inbox.
- Cloudflare hosts this website and forwards email sent to contact@westscholars.com.au. Like any web host, it processes your IP address and basic request details to serve the page and protect the site from attacks.
- Microsoft Outlook is where our email is stored once it arrives.
- Google Fonts supplies the typefaces on this site, so your browser requests them from Google, which receives your IP address.
Some of these providers store data in the United States and other countries. We otherwise disclose personal information only if the law requires it.
Cookies and tracking
This site sets no cookies of its own and runs no analytics, advertising or tracking scripts. Cloudflare may set a strictly necessary security cookie to filter out automated traffic.
How long we keep it
Enquiries we do not go on to enrol are kept for up to two years so we can follow up on a later term, then deleted. Records for enrolled students are kept while your child is with us and for up to two years after, unless you ask us to delete them sooner.
Keeping it secure
Our email and platform accounts are protected by passwords and access is limited to the people who need it to teach your child. No system is perfectly secure, but if a breach ever puts your information at risk of serious harm, we will tell you and do what the law requires.
Seeing, correcting or deleting your information
You can ask what we hold about you or your child, ask us to correct it, or ask us to delete it. Email contact@westscholars.com.au or call 0481 829 122, and we will respond within 30 days.
Complaints
If you are unhappy with how we have handled your information, contact us first and we will try to fix it. If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change this policy, we will update it on this page and change the date at the top.